Becoming a Trusted Advisor


Nov 22 2022


12:00 pm - 1:00 pm

Becoming a Trusted Advisor

Program Overview: Customers—whether internal or external—not only want to rely on someone’s knowledge for help and assistance, but they also want to be able to count on their trust, support, encouragement, insight & understanding. In this insightful and practical workshop, participants will explore how to effectively communicate, collaborate, and cultivate relationships with customers in order to help achieve organizational goals and objectives. What you’ll learn:
  • Understand how Trusted Advisors in an organization function as a source of valued advice and support
  • Discuss the key differences between being viewed as an “Expert” versus a “Trusted Advisor”
  • Explore the professional advantages to becoming a Trusted Advisor within an organization
  • Discuss how to build credibility with customers
Course Topics:
  • Welcome & Introductions
  • What is your role as a Consultant?
  • Who is a Trusted Advisor?
  • How do I build credibility?
  • How do I build compatibility?
  • Action planning – Making a difference
  • Wrap-up
For Whom:
  • This program is designed for Individuals who wish to improve their sales skills and wants to establish long-term customer relationships.
Date & Time: 22, 23, 24 November 2022 12:00pm – 1:00pm (1 hours) Languages:
  • Cantonese
  • English
Training Mode:
  • In-Person (target: HK audience)
  • In-Person (target: HK audience)
  • Virtual English (target: HK audience)
Disclaimer: Employers may, at their discretion, recognize any qualifications that may be obtained from this course.

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