Planning a Diﬃcult Message

Write your awesome label here.

In today’s dynamic workplace, communicating difficult messages is an essential leadership skill — yet one of the most challenging to master. Whether it's giving constructive feedback, delivering bad news, or addressing performance issues, how you frame and deliver these messages determines not only outcomes but also the strength of relationships. LSF Global's E-learning course "Planning a Difficult Message" empowers professionals with a structured approach to speak clearly, respectfully, and confidently — even when the stakes are high.

5 Modules

Overview

Certificate

Buy Now

Tough conversations are inevitable in any professional journey—be it delivering critical feedback, announcing change, or addressing conflict. This course is designed to help you approach these moments not with hesitation, but with clarity and confidence. It equips you to transform difficult messages into opportunities for trust, understanding, and progress.

In today’s workplace, difficult conversations are unavoidable—whether it’s sharing critical feedback, addressing conflict, or handling sensitive decisions. When handled poorly, these messages can damage morale, trust, and performance. But when communicated thoughtfully and with tact, they can drive alignment, foster mutual respect, and spark positive change.

How to prepare mentally and emotionally before delivering a difficult message
A structured approach to framing conversations with clarity and empathy
Ways to manage emotional reactions—both yours and the recipient’s
Techniques to maintain professionalism while still being authentic and direct

Managers and team leads delivering feedback or performance reviews
HR professionals handling employee relations or conflict resolution
Entrepreneurs and business owners managing team dynamics
Anyone looking to improve their ability to communicate challenging topics gracefully